Welcome to MINA (mina.com.pk). These Terms & Conditions ("Terms") govern your access to and use of our website, products, and services. By browsing our website or placing an order with us, you agree to be bound by these Terms. Please read them carefully before using our site.
1. General
1.1 MINA is an online clothing store based in Pakistan, operating through the website mina.com.pk.
1.2 By accessing or using this website, you confirm that you are at least 18 years of age, or are using the site under the supervision of a parent or legal guardian.
1.3 We reserve the right to update, change, or replace any part of these Terms at any time. Continued use of the website following any changes constitutes acceptance of those changes.
2. Products & Pricing
2.1 We make every effort to display our products, colors, and descriptions as accurately as possible. However, actual colors and details may vary slightly due to screen settings and photography.
2.2 All prices listed on the website are in Pakistani Rupees (PKR) and are subject to change without prior notice.
2.3 We reserve the right to limit the quantities of any product we offer and to discontinue any product at any time.
2.4 In the event a product is listed at an incorrect price due to a typographical or system error, we reserve the right to cancel any orders placed for that product, whether or not the order has been confirmed.
3. Orders
3.1 Placing an order on our website constitutes an offer to purchase, which we may accept or decline at our discretion.
3.2 We reserve the right to refuse or cancel any order for reasons including, but not limited to: product unavailability, errors in pricing or product information, or suspicion of fraudulent activity.
3.3 Order confirmation will be sent via SMS, WhatsApp, or email once your order has been placed.
4. Payment
4.1 We accept the following payment methods:
- Cash on Delivery (COD)
- Online payment (debit/credit card or bank transfer)
4.2 For online payments, all transactions are processed securely. MINA does not store your full card details on its servers.
4.3 For Cash on Delivery orders, payment is due in full at the time of delivery.
4.4 We reserve the right to require advance payment on select orders, including high-value orders or orders to certain locations, at our discretion.
5. Shipping & Delivery
5.1 We aim to process and dispatch orders within [Insert Timeframe, e.g. "1-3 business days"] of order confirmation.
5.2 Delivery timeframes vary depending on your location within Pakistan and are estimated at [Insert Timeframe, e.g. "3-7 business days"].
5.3 Delivery charges, if applicable, will be displayed at checkout before order confirmation.
5.4 MINA is not responsible for delays caused by courier services, weather conditions, strikes, or other circumstances beyond our reasonable control.
5.5 It is the customer's responsibility to provide accurate and complete shipping information. MINA is not liable for non-delivery resulting from incorrect address details provided by the customer.
6. Refund, Return & Exchange Policy
At MINA, we want you to receive exactly what you ordered and in perfect condition.
6.1 Eligibility
You may request a return, refund, or exchange if:
- You received a different item from the one you ordered.
- Your item arrived damaged or defective.
6.2 Return Conditions
To be eligible for a return:
- The item must be unused and unworn.
- The item must be returned in its original condition and packaging.
- Please contact us as soon as possible after receiving your order to initiate a return.
6.3 Return Process
- Once your return request is approved, you will need to send the item to our provided return address.
- After we receive and inspect the returned item, you can choose between a refund for the returned item, or an exchange for the correct/replacement item.
- Refunds will be initiated once the returned item has been received and verified by our team.
6.4 Exclusions
Items that have been used, worn, altered, or damaged after delivery may not be eligible for a return or exchange.
6.5 To Request a Return, Refund, or Exchange
Contact MINA:
📞 Call / WhatsApp: +92 333 4223216
7. Intellectual Property
7.1 All content on this website — including but not limited to text, graphics, logos, images, and product designs — is the property of MINA and is protected by applicable copyright and trademark laws.
7.2 You may not reproduce, distribute, modify, or use any content from this website for commercial purposes without our prior written consent.
8. User Conduct
You agree not to:
- Use the website for any unlawful purpose.
- Attempt to gain unauthorized access to any part of the website or its systems.
- Submit false or misleading information when placing an order.
9. Limitation of Liability
9.1 MINA shall not be held liable for any indirect, incidental, or consequential damages arising from the use of our website or products.
9.2 Our total liability for any claim arising from your order shall not exceed the amount paid for that order.
10. Governing Law
These Terms shall be governed by and construed in accordance with the laws of the Islamic Republic of Pakistan. Any disputes arising under these Terms shall be subject to the exclusive jurisdiction of the courts of [Insert City, e.g. Lahore], Pakistan.
11. Contact Us
If you have any questions about these Terms & Conditions, please contact us:
📞 Call / WhatsApp: +92 333 4223216
🌐 Website: mina.com.pk
